Consumer Terms of Use

Last Updated: 10 September 2024

1. Consumer Specific Terms

1.1 - Using the Platform

In accordance with our [Terms of Use], Consumers may use the Platform to initiate payments to clients. Consumers should exercise caution when paying new recipients and should only make payments to known clients or individuals. Consumers are responsible for verifying the payment details and ensuring the accuracy of the recipient's information before approving any transactions. We hold no liability in this regard.

By approving a payment, you agree that Intense Technologies SRL, trading as Paybank2bank (""we", "us", "our" and "PB2B"), a company registered in Romania with company number 50523103 having its registered office at Level 5, Calea Plevnei 53, Sector 1, Bucharest, 030167, Romania, shall incur no liability in situations where the consumer sends funds to the wrong person or where non-delivery of products or services occurs. It is the consumer's responsibility to verify the authenticity and reliability of the client before completing the transaction.

When Consumers make payments via our Platform, we may store their bank details to facilitate refunds. We are committed to protecting your personal data and use secure methods for storing and processing bank details in line with our [Privacy Policy].

1.2 - Refunds

Consumers must contact clients should they wish to obtain a refund of sums paid in a Transaction. To initiate a refund, Consumers must provide clients with their IBAN or, account number and sort code, as appropriate. This information is necessary to process the refund, and consumers should share these details securely.

If the Consumer's bank does not support refunds via Open Banking, the client may need to contact them via phone or email to process refunds. If you experience difficulties in obtaining a refund or in contacting the client, please follow the refund policy provided by the client or contact PB2B for further guidance. Refunds are subject to the client’s refund policy, and PB2B is not liable for disputes regarding refunds.

1.3 - Disclaimer

All information, content, and material displayed on our Platform are provided for information only. We do not provide financial or professional advice, and Consumers should not rely on information or content from our Platform or Services as the sole basis for making a financial decision or effecting a Transaction. PB2B strongly encourages Consumers to seek independent financial or professional advice if they are unsure about proceeding with a transaction.

1.4 - Relationship with Third-Party PISP

While PB2B operates the Platform, transactions are executed through a third-party Payment Initiation Service Provider (PISP) under their license. By agreeing to these Terms of Use, Consumers also consent to the terms and conditions imposed by the third-party PISP, which may be available upon request or through their respective platforms.

Consent

By proceeding with a transaction, you confirm that you have read, understood, and agreed to these Consumer Terms of Use, as well as the Terms of Use and Privacy Policy of PB2B and the third-party PISP.

By proceeding to initiate payments through our Platform, you are consenting to these terms.